Alerts are customized notifications you set to alert you when something happens on your card. You can be notified for transactions over a certain dollar amount, or a foreign transaction, etc. Controls are limitations you put in place on your card. You can set a control to deny certain transactions, only approve transactions over a certain dollar amount or decline transactions from a gas pump. Set your card preferences for your lifestyle.

The latest version of iOS and Android are supported plus two previous versions.

You need to have the credit or debit card number and expiration date of the card you want to manage using this app, and the following information about the primary cardholder to set up your profile:
• First and last name
• Email address
• Mobile phone number
• Last 4 digits of the primary cardholder’s social security number
 

Please return to the login page and tap on "Contact" to get the phone number you can call for additional assistance.

Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

This message may sometimes indicate there is a widespread issue with the app. You can try to uninstall and reinstall the app. You can also tap on "Contact" to reach a phone number that you can call for assistance or report the issue.

If you forget your username, tap on "Forgot Username" and enter the email address associated with your profile. You will then be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.

If you forget your password, tap on "Forgot Password" and enter your username and one of the card numbers that has been associated with your account. You will then be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.
Return to the login page, log in with your username and temporary password, and then you will be prompted to enter your temporary password once again and to pick and verify a new password.

You can see transactions and payments related to the credit and debit cards you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe left all the way on the Account Summary, and then tap on Add Card.

Yes. If you have the card number and information about the primary cardholder, you can add the card at the time of enrollment. If you are already enrolled in the app, you can add a card by swiping left all the way on the Account Summary and then tap on Add Card.

The app only displays purchase transactions on your debit card. Please log into the online banking app for more information to your CU debit card information.

You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please contact OUCU Financial member services at (740) 597-2800 or card services at (866) 820-1042

You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it; however, the payment can be canceled.

Your card's nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.

On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.

You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app. Please contact OUCU Financial for ways to update your mailing address.
Please contact OUCU Financial member services at (740) 597-2800 to update your mailing address.

Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.

If you need assistance and you are on the login page, tap on "Contact" at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the hamburger menu in the upper left, and then tap on "Contact" at the bottom of the menu that appears.